Terms & Conditions
Our terms and conditions are subject to change, so please read them before placing your order. By confirming your purchase you also agree on these terms of purchase. You must ensure that all the information you provide, such as name, email and postal address and phone number, is correct.
INTERNATIONAL SALES
We currently ship to selected countries in Europe, North America and other international destinations. All orders are shipped from our warehouse in Helsinki, Finland. Available shipping options are shown at checkout.
SHIPPING COSTS
Domestic shipping within Finland:
Posti 4,90€. Shipping is free on all orders of 59€ or more.
Shipping within Europe:
UPS 14,90€. Shipping is free on all orders of 70€ or more.
Shipping to North America:
UPS 24,90€. Shipping is free on all orders of 120€ or more.
Other available international destinations:
UPS 29,90€. Shipping is free on all orders of 120€ or more.
Please note that customs fees, duties and taxes are not included in shipping charges. Orders shipped outside the European Union may be subject to import duties, taxes or other fees determined by the destination country.
If a package is refused by the customer due to import duties, taxes, or other customs-related charges, we will refund only the value of the products. Shipping costs and any import charges will not be refunded.
Customers from the USA: Effective August 29, 2025, duty-free de minimis treatment for low-value shipments to the United States was suspended. Orders may therefore be subject to applicable duties, taxes and fees determined by U.S. Customs and Border Protection.
PAYMENT METHODS
We accept major credit cards, direct bank transfer. As payment provider we use PayPal and Paytrail.
ITEM AVAILABILITY
Merchandise available on risubrand.com is subject to change. To stay informed of new arrivals join our newsletter when creating an account. If you order an item that is out of stock, we will contact you with different options. Some of the products are only available for a period of time.
RETURNS & EXCHANGES
Our store policy allows you to return products within 14 days of having received them. The product must be unopened and unused.
In order to make a return please contact us by email first info@risubrand.com. Note that you are responsible for the product until it reaches us, therefore please send package with a dispatch number so it can be tracked. We don't refund the cost of the shipping on returns.
Once we have received your return and inspected it, your payment will be refunded to the original payment method.
Please notice that leaving an order uncollected from the postal office does not count as a return, and in this case you will be charged for postal delivery costs.
For all products purchased from one of our retail partners, all returns, exchanges and issues must be addressed through the point of purchase. We do not offer refunds or exchanges on products that have not been purchased directly through our website or store location.
FAULTY ITEMS
Everything we sent out is quality controlled. However, if you have received faulty product, please contact us info@risubrand.com and we will be happy to replace it or refund the costs, as long as we have been informed within 14 days of purchase.
Contact Us
We are more than happy to help you with any queries, please contact us via the email below:
Email: info@risubrand.com